Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 16, 2026

This Shipping & Delivery Policy explains how physical and digital orders placed through RUSSLEEMERCH are fulfilled, delivered, or made available.

DIGITAL PRODUCTS AND MEAL LAUNCH

Digital products do not require physical shipping.

Digital downloads may be delivered electronically through email, a download link, a customer account where applicable, or another delivery method described on the applicable product page.

Meal Launch is a browser-based digital service and is not shipped as a physical product.

The Meal Launch core is currently available free of charge and does not currently require:

  • A Meal Launch purchase;

  • A subscription;

  • A customer account; or

  • A login.

Users may access the free Meal Launch core through the Meal Launch website while the service remains available.

Free Meal Launch access is provided only while RUSSLEEMERCH chooses to operate and make the service available.

Free access does not constitute:

  • A physical product;

  • A purchased delivery obligation;

  • Lifetime access;

  • Perpetual access;

  • Permanent availability;

  • A guarantee that Meal Launch will remain operational for any particular period.

Meal Launch may be modified, reduced, suspended, migrated, replaced, or discontinued as described in our Terms of Service & Digital Access Agreement.

Optional Meal Launch expansion packs or other paid digital additions may be offered separately.

Those products are delivered electronically through Meal Launch or another digital method stated in the applicable product description.

No physical item is shipped when an optional Meal Launch digital expansion is purchased.

If you purchase an optional Meal Launch expansion or another digital product and experience a genuine delivery or access problem, contact us at:

russleecreator@gmail.com

so we can attempt to investigate and resolve the issue.

Refunds for optional Meal Launch purchases and other digital products are governed by our Return & Refund Policy and any product-specific terms.

SIGNED COOKBOOKS AND OTHER PRODUCTS SHIPPED DIRECTLY BY US

Certain physical products, including some signed books, may be packaged and shipped directly by RUSSLEEMERCH.

Unless a different timeframe is stated on the applicable product page, please allow approximately 5–10 business days for order processing before the order is provided to the shipping carrier.

Carrier transit time is additional and may vary based on:

  • Destination;

  • Shipping method;

  • Carrier;

  • Weather;

  • Holidays;

  • Carrier volume;

  • Service interruptions;

  • Other circumstances outside our reasonable control.

Delivery estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

MADE-TO-ORDER APPAREL AND MERCHANDISE

Certain apparel, merchandise, and other physical products may be produced and fulfilled by third-party fulfillment providers such as Printful.

Because these products are made to order, they require production time before shipment.

Typical estimated timeframes may include:

  • Production: approximately 5–10 business days;

  • Shipping after production: approximately 5–15 business days;

  • Estimated total: approximately 2–3 weeks.

These are estimates only.

Actual production and shipping times can vary by product, destination, order volume, carrier availability, holidays, supply conditions, or other factors.

The estimated timeframe shown on the product page or checkout at the time of purchase should be considered the most current estimate for that order.

PRE-ORDER PRODUCTS

Some products may occasionally be offered for pre-order.

A pre-order product will display an estimated shipping or availability timeframe on the applicable product page.

By purchasing a pre-order item, you acknowledge that the product is not expected to ship immediately.

Estimated pre-order dates are estimates and may change because of production, printing, supply, fulfillment, carrier, or other delays.

If a material delay occurs, we will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.

TRACKING INFORMATION

When tracking is available, tracking information will normally be sent to the email address associated with your order after the shipping carrier receives the package.

Tracking information may take time to update after the carrier initially receives the shipment.

Customers are responsible for providing a complete and accurate shipping address and for monitoring tracking information once provided.

INCORRECT SHIPPING ADDRESSES

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at:

russleecreator@gmail.com

We cannot guarantee that an address can be changed after an order enters production, fulfillment, or shipping.

Additional shipping or replacement costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility to the extent permitted by applicable law.

LOST, DELAYED, STOLEN, OR MISSING PACKAGES

Carrier delays and delivery problems can occur.

If your tracking information shows unusual delays or indicates that your package was delivered but you cannot locate it:

  • Review the shipping address associated with your order;

  • Check around the delivery location and with members of your household;

  • Contact the shipping carrier using the tracking information;

  • Contact us at russleecreator@gmail.com so we can review the order and determine what options may be available.

We are not responsible for delays caused solely by shipping carriers or circumstances outside our reasonable control.

However, nothing in this policy eliminates any refund, replacement, delivery, or other rights you may have under applicable law.

If merchandise is not shipped or delivered in circumstances where applicable law requires a refund or other remedy, we will comply with those requirements.

DAMAGED OR DEFECTIVE PRODUCTS

If a physical product arrives damaged, defective, or materially different from what you ordered, contact us at:

russleecreator@gmail.com

Please include:

  • Your order number;

  • A description of the problem;

  • Photographs showing the damage, defect, or incorrect item where reasonably possible;

  • Photographs of the packaging where relevant.

We will review the situation and determine the appropriate remedy consistent with our Return & Refund Policy and applicable law.

SPLIT SHIPMENTS

Orders containing multiple products may sometimes be produced or fulfilled by different locations or providers.

As a result, products from the same order may arrive in separate packages and at different times.

Separate tracking information may be provided for each shipment when available.

INTERNATIONAL SHIPPING

If international shipping is offered for a particular product, delivery times may vary significantly depending on:

  • Destination;

  • Customs processing;

  • Local postal services;

  • Shipping carriers;

  • Other circumstances.

Customers may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country unless checkout expressly states otherwise.

We cannot control customs processing times.

Nothing in this section limits rights customers may have under applicable law.

SHIPPING DELAYS

Estimated production and delivery dates are not guarantees.

Unexpected delays may occur because of:

  • Weather;

  • Natural disasters;

  • Carrier disruptions;

  • Holidays;

  • High order volume;

  • Supply-chain problems;

  • Production issues;

  • Customs;

  • Labor disruptions;

  • Government actions;

  • Technical problems;

  • Other circumstances outside our reasonable control.

If we are unable to ship merchandise within the timeframe represented to you, we will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.

ORDER AND DELIVERY COMMUNICATIONS

By placing an order, you agree that we may send transactional communications reasonably necessary to process and fulfill the order, including:

  • Order confirmations;

  • Production updates;

  • Shipping notifications;

  • Tracking information;

  • Delay notices;

  • Digital-download information;

  • Access information for purchased digital products;

  • Access information for optional Meal Launch expansion purchases;

  • Billing or payment communications;

  • Other non-promotional order-related communications.

These transactional communications are separate from optional promotional marketing communications.

Use of the free Meal Launch core does not, by itself, constitute an order requiring an order-confirmation or shipping communication.

MEAL LAUNCH FREE DIGITAL ACCESS

Meal Launch is currently offered as a free browser-based digital service.

No physical product is shipped and no shipping charge applies merely because someone uses the free Meal Launch core.

Free Meal Launch access is available only while the service is operated and offered by RUSSLEEMERCH.

RUSSLEEMERCH does not promise that free Meal Launch will:

  • Remain available indefinitely;

  • Remain free indefinitely;

  • Remain in its current form;

  • Maintain every current recipe;

  • Maintain every current feature;

  • Maintain Saved Dinners indefinitely;

  • Maintain Dinner Hub indefinitely;

  • Maintain Finder functionality indefinitely;

  • Maintain New Drops indefinitely;

  • Remain compatible with every browser or device;

  • Continue to use the same platform, hosting, applications, integrations, or technology.

Meal Launch may be changed, reduced, replaced, suspended, or discontinued as described in our Terms of Service & Digital Access Agreement.

Discontinuation of the free Meal Launch service does not, by itself, create a right to shipping, replacement delivery, reimbursement, store credit, compensation, or another service merely because the free service was previously available.

Nothing in this section limits rights that cannot legally be waived.

OPTIONAL MEAL LAUNCH EXPANSION DELIVERY

Optional Meal Launch expansion packs or other paid Meal Launch additions may be sold as digital products.

No physical item is shipped when one of these digital products is purchased.

After a qualifying purchase is successfully processed, access may be associated with the purchase through Shopify order information, customer information, tags, access controls, or other technical methods used by Meal Launch.

Digital access may not always appear instantly.

Temporary delays may occur because of:

  • Payment authorization or processing;

  • Shopify processing;

  • Customer or order processing;

  • Access-control processing;

  • Third-party application availability;

  • Internet or network problems;

  • Security reviews;

  • Technical errors;

  • Platform outages;

  • Other circumstances outside our reasonable control.

If purchased digital access does not appear after a reasonable period, contact:

russleecreator@gmail.com

and provide enough information for us to locate the applicable order.

Purchasing an optional Meal Launch expansion does not mean that RUSSLEEMERCH has sold or promised lifetime operation of Meal Launch itself.

The continued availability of purchased digital content may depend on continued operation of the underlying service, subject to the applicable purchase terms, our Terms of Service & Digital Access Agreement, and rights that cannot legally be waived.

GRANDFATHERED MEAL LAUNCH PURCHASES

Some customers purchased Meal Launch or Meal Launch content under earlier business models.

Those historical purchases are not physical products and do not require shipping.

Qualifying prior purchase records or expansion entitlements may continue to be recognized as described in our Terms of Service & Digital Access Agreement.

A historical purchase does not mean Meal Launch was sold as a permanently hosted or perpetual digital service unless that was expressly stated in the applicable purchase terms.

Prior Meal Launch purchases do not create a guarantee that the Meal Launch platform itself will operate indefinitely.

OTHER DIGITAL PRODUCTS

RUSSLEEMERCH may sell digital products other than Meal Launch, including products such as:

  • Digital books;

  • PDFs;

  • Guides;

  • Planners;

  • Recipe collections;

  • Downloadable resources;

  • Bundles;

  • Other electronically delivered content.

Delivery methods may vary by product.

The applicable product page or checkout may describe how a particular digital item is delivered.

Digital delivery can depend on:

  • Payment processing;

  • Email delivery;

  • Download technology;

  • Shopify;

  • Third-party services;

  • Internet availability;

  • Technical systems.

If you paid for a digital product and believe it was not delivered, contact us so we can investigate.

SUBSCRIPTIONS OR RECURRING PRODUCTS, IF OFFERED

The current Meal Launch free core does not require a subscription.

RUSSLEEMERCH may separately offer subscription, recurring-purchase, membership, or other recurring products now or in the future.

If such an offering is available, delivery, billing, renewal, and cancellation terms will be provided with the applicable offer.

Those terms apply only to that specific recurring product or service and do not mean the free Meal Launch core is subscription-based.

OTHER POLICIES

Shipping, delivery, digital access, purchases, refunds, privacy, and related issues may also be governed by our:

  • Return & Refund Policy;

  • Terms of Service & Digital Access Agreement;

  • Privacy Policy;

  • Food Safety, Allergy & Recipe Disclaimer;

  • Any applicable product-specific terms;

  • Any applicable recurring-purchase or subscription terms.

If mandatory law provides rights that differ from this policy, those mandatory rights control.

CONTACT US

Questions about shipping, delivery, purchased digital access, optional Meal Launch expansion access, or an order can be directed to:

RUSSLEEMERCH
Email: russleecreator@gmail.com
Mail: PO Box 87, Plymouth, WI 53073, United States