Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: August 17, 2026
This Shipping & Delivery Policy explains how physical and digital orders placed through RUSSLEEMERCH are fulfilled and delivered.
DIGITAL PRODUCTS AND MEAL LAUNCH
Digital products do not require physical shipping.
Digital downloads may be delivered electronically through email, a download link, your customer account, or another delivery method described on the applicable product page.
Meal Launch is an online digital-access service and is not shipped as a physical product.
After purchase or subscription activation, Meal Launch access may be provided through your customer account and the Meal Launch website.
Delivery or access timing may vary depending on payment processing, subscription activation, customer-account creation, email delivery, technical systems, third-party services, or other circumstances.
If you purchase or subscribe to Meal Launch and experience a genuine access problem, contact us at:
russleecreator@gmail.com
so we can attempt to resolve it.
Refunds for Meal Launch and other digital products are governed by our Return & Refund Policy.
Meal Launch subscription cancellations and recurring billing are governed by our Purchase Options Cancellation Policy and Terms of Service & Digital Access Agreement.
Separately purchased Meal Launch expansion packs are digital-access products and are delivered electronically through the customer's Meal Launch account. They are not physically shipped.
SIGNED COOKBOOKS AND OTHER PRODUCTS SHIPPED DIRECTLY BY US
Certain physical products, including some signed books, may be packaged and shipped directly by RUSSLEEMERCH.
Unless a different timeframe is stated on the applicable product page, please allow approximately 5–10 business days for order processing before the order is provided to the shipping carrier.
Carrier transit time is additional and may vary based on:
Destination;
Shipping method;
Carrier;
Weather;
Holidays;
Carrier volume;
Service interruptions;
Other circumstances outside our reasonable control.
Delivery estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
MADE-TO-ORDER APPAREL AND MERCHANDISE
Certain apparel, merchandise, and other physical products may be produced and fulfilled by third-party fulfillment providers such as Printful.
Because these products are made to order, they require production time before shipment.
Typical estimated timeframes may include:
Production: approximately 5–10 business days;
Shipping after production: approximately 5–15 business days;
Estimated total: approximately 2–3 weeks.
These are estimates only.
Actual production and shipping times can vary by product, destination, order volume, carrier availability, holidays, supply conditions, or other factors.
The estimated timeframe shown on the product page or checkout at the time of purchase should be considered the most current estimate for that order.
PRE-ORDER PRODUCTS
Some products may occasionally be offered for pre-order.
A pre-order product will display an estimated shipping or availability timeframe on the applicable product page.
By purchasing a pre-order item, you acknowledge that the product is not expected to ship immediately.
Estimated pre-order dates are estimates and may change because of production, printing, supply, fulfillment, carrier, or other delays.
If a material delay occurs, we will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.
TRACKING INFORMATION
When tracking is available, tracking information will normally be sent to the email address associated with your order after the shipping carrier receives the package.
Tracking information may take time to update after the carrier initially receives the shipment.
Customers are responsible for providing a complete and accurate shipping address and for monitoring tracking information once provided.
INCORRECT SHIPPING ADDRESSES
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at:
russleecreator@gmail.com
We cannot guarantee that an address can be changed after an order enters production, fulfillment, or shipping.
Additional shipping or replacement costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility to the extent permitted by applicable law.
LOST, DELAYED, STOLEN, OR MISSING PACKAGES
Carrier delays and delivery problems can occur.
If your tracking information shows unusual delays or indicates that your package was delivered but you cannot locate it:
Review the shipping address associated with your order;
Check around the delivery location and with members of your household;
Contact the shipping carrier using the tracking information;
Contact us at russleecreator@gmail.com so we can review the order and determine what options may be available.
We are not responsible for delays caused solely by shipping carriers or circumstances outside our reasonable control; however, nothing in this policy eliminates any refund, replacement, delivery, or other rights that you may have under applicable law.
If merchandise is not shipped or delivered in circumstances where applicable law requires a refund or other remedy, we will comply with those requirements.
DAMAGED OR DEFECTIVE PRODUCTS
If a physical product arrives damaged, defective, or materially different from what you ordered, contact us at:
russleecreator@gmail.com
Please include:
Your order number;
A description of the problem;
Photographs showing the damage, defect, or incorrect item where reasonably possible;
Photographs of the packaging where relevant.
We will review the situation and determine the appropriate remedy consistent with our Return & Refund Policy and applicable law.
SPLIT SHIPMENTS
Orders containing multiple products may sometimes be produced or fulfilled by different locations or providers.
As a result, products from the same order may arrive in separate packages and at different times.
Separate tracking information may be provided for each shipment when available.
INTERNATIONAL SHIPPING
If international shipping is offered for a particular product, delivery times may vary significantly depending on destination, customs processing, local postal services, carriers, and other factors.
Customers may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country unless checkout expressly states otherwise.
We cannot control customs processing times.
Nothing in this section limits any rights that customers may have under applicable law.
SHIPPING DELAYS
Estimated production and delivery dates are not guarantees.
Unexpected delays may occur because of:
Weather;
Natural disasters;
Carrier disruptions;
Holidays;
High order volume;
Supply-chain problems;
Production issues;
Customs;
Labor disruptions;
Government actions;
Technical problems;
Other circumstances outside our reasonable control.
If we are unable to ship merchandise within the timeframe represented to you, we will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.
ORDER AND SHIPPING COMMUNICATIONS
By placing an order, you agree that we may send transactional communications reasonably necessary to process and fulfill your order, including:
Order confirmations;
Production updates;
Shipping notifications;
Tracking information;
Delay notices;
Access information for digital purchases;
Meal Launch subscription activation or access information;
Other non-promotional order-related communications.
These transactional communications are separate from optional promotional marketing communications.
MEAL LAUNCH SUBSCRIPTION DELIVERY AND ACCESS
Meal Launch Better and Meal Launch Best are digital subscription services.
No physical item is shipped when you purchase a Meal Launch subscription.
Once the applicable purchase and subscription activation are processed, access is associated with the customer account used for Meal Launch.
Meal Launch Better currently provides the digital access included with the Better subscription.
Meal Launch Best currently provides the digital access included with the Best subscription, including the expansion access stated as included with that subscription.
Subscription-based access may depend on the applicable subscription remaining active.
If a subscription payment fails, is canceled, expires, or otherwise becomes inactive, subscription-based access may be interrupted or ended according to our Terms of Service & Digital Access Agreement and Purchase Options Cancellation Policy.
Qualifying previously purchased one-time or grandfathered Meal Launch access is separate from current subscription-based access and is governed by the applicable Terms of Service & Digital Access Agreement.
DIGITAL ACCESS DELAYS
Although digital access is generally provided promptly, immediate access cannot be guaranteed in every circumstance.
Temporary delays may occur because of:
Payment authorization or processing;
Subscription activation;
Customer-account processing;
Email delivery delays;
Shopify availability;
Third-party application availability;
Access-control processing;
Internet or network problems;
Security reviews;
Technical errors;
Other circumstances outside our reasonable control.
If access does not appear after a reasonable period, contact us at:
russleecreator@gmail.com
and provide the email address associated with your order or subscription so we can investigate.
OTHER POLICIES
Shipping, delivery, digital access, subscription access, and related issues may also be governed by our:
Return & Refund Policy;
Terms of Service & Digital Access Agreement;
Privacy Policy;
Purchase Options Cancellation Policy;
Food Safety, Allergy & Recipe Disclaimer.
If mandatory law provides rights that differ from this policy, those mandatory rights control.
CONTACT US
Questions about shipping, delivery, digital access, subscription activation, or an order can be directed to:
RUSSLEEMERCH
Email: russleecreator@gmail.com
Mail: PO Box 87, Plymouth, WI 53073, United States